Lana Holliday
30 Mackintosh Drive Wilton, NH 03086 (603) 654-3117 (H) lholliday@TheSolutionWorks.comPROFESSIONAL EXPERIENCE
User information: Web-based training (WBT), computer-based training (CBT), courses, on-line help, manuals (user, programmer reference, installation, system management), marketing literature, articles, functional specifications, contracts
Tools: MS Word for Windows, MS Excel for Windows, Dreamweaver, HTML, FrameMaker, Pagemaker, MS Multimedia Viewer, IconAuthor, Robohelp, Information Mapping, Freehand, Visio, Hijakk, PowerBuilder, DECwrite, VAX DOCUMENT for DECwindows, Bookreader, SDML
Operating systems: MS-Windows, MS-DOS, Windows NT, Windows 95, VAX/VMS, ULTRIX
Programming languages: C
Kudos, Inc. 2002
Concord, MA
Web development Consultant. Assisted in completing a web-based tutorial for Fidelity Investments.
|
User information: |
WBT |
|
Tools: |
Dreamweaver |
|
Audience: |
Fidelity Investments employees |
|
Product: |
Plan Sponsor WebStation Contributions Tutorial |
|
Description: |
Web-based tutorial for training employees how to submit and maintain client contribution data. |
Cadec Systems, Inc. 1995 - 1996
Londonderry, NH
Information Consultant. Wrote contract and functional specification for transportation software.
|
User information: |
Contract, functional specification, glossary, screen designs |
|
Tools: |
MS Word for Windows, MS Excel for Windows, Visio, PowerBuilder |
|
Audience: |
Programmers, management, marketing |
|
Product: |
Cadec 5000 |
|
Description: |
Windows based, open architecture software for the trucking environment, providing features such as real-time communications, global positioning, DOT logs, fault code warnings, and sensor data |
Digital Equipment Corporation 1987 - 1994
Merrimack, NH
Senior Technical Writer. Designed and wrote on-line and hardcopy documentation for worldwide audiences. Performed project leader duties. Conducted usability testing and competitive analysis. Demonstrated products at trade shows and in a marketing video. Presented paper at writing conference.
Major Projects
Data Integration - 1994
|
User information: |
CBT |
|
Tools: |
MS Multimedia Viewer, Hijakk, Photoshop |
|
Audience: |
Programmers, system administrators, support engineers |
|
Product: |
HealthView Connectivity |
|
Description: |
Message routing system that connects applications on disparate platforms and protocols through a connection engine |
Database Management - 1993
|
User information: |
Developer’s guide |
|
Tools: |
VAX DOCUMENT for DECwindows Motif |
|
Audience: |
Programmers, system administrators |
|
Product: |
Advanced Electronic Site Manager |
|
Description: |
Framework that supports the integration of applications around an object-oriented data repository and graphical user interface |
Document Archiving - 1993
|
User information: |
User’s guides, on-line help |
|
Tools: |
MS Word for Windows, Robohelp, Hijakk |
|
Audience: |
General users including scan operators and document quality-control managers |
|
Product: |
DOC Archiving |
|
Description: |
Document management application created for customers, F.Hoffman-LaRoche and Credit Suisse. Converts documents into images that can be indexed, stored, manipulated, printed, mailed. |
Multimedia - 1992
|
User information: |
Installation and system management guides, user’s guide, on-line help |
|
Tools: |
DECwrite, MS Word for Windows, Robohelp |
|
Audience: |
General users, system managers |
|
Product: |
MediaPower |
|
Description: |
Networked multimedia product that is used to view, record, edit, and store full-motion video streams on a PC |
Optical Character Recognition (OCR) - 1991 to 1992
|
User information: |
Programmer reference manual, user’s guide, on-line help, Bookreader files, ULTRIX manpages |
|
Tools: |
VAX DOCUMENT for DECwindows, UTOX |
|
Audience: |
Application programmers, general users |
|
Product: |
DECimage Character Recognition Software |
|
Description: |
Programmer interface (in C) and end-user application that converts text information in a bitmap image into a format that can be used by text-based applications, using an omnifont recognition technique |
Imaging - 1989 to 1991
|
User information: |
Programmer reference manuals, Bookreader files, ULTRIX manpages |
|
Tools: |
VAX DOCUMENT for DECwindows |
|
Audience: |
Application programmers |
|
Product: |
DECimage Application Services |
|
Description: |
Collection of software components (in C) that allow programmers to incorporate images into their applications. |
Manufacturing - 1988 to 1989
|
User information: |
User’s guides, on-line help |
|
Tools: |
VAX DOCUMENT, UTOX |
|
Audience: |
Manufacturing product and process engineers |
|
Product: |
INFINET |
|
Description: |
Set of applications that support a Computer Integrated Manufacturing (CIM) environment. |
Franklin Pierce College 1985 - 1987
Rindge, NH
Assistant Director. Assisted in daily operations of Nashua campus. Recruited and counseled students. Evaluated transcripts. Wrote newsletter and marketing literature.
Elementary Schools 1978 - 1985
Amherst and Northampton, MA; Rochester and Milford, NH
Teacher. Taught grades one through six, including special education.
education
University of Lowell 1987
Lowell, MA
Graduate Certificate Technical communications
Courses in economics, statistics, marketing, accounting
University of Massachusetts 1976
Amherst, MA
B.A. Elementary Education, International Education Department
1974 Sorbonne, Paris, France (exchange student)
1976 Academia Cotopaxi, Quito, Ecuador (student teacher)
awards
Society of Technical Communications Merit Award 1993
DECimage Character Recognition Software User’s Guide
Corporate Honorarium 1990
Paper, Women in Corporate Culture: Recognizing and Promoting Your Strengths in the Technical Communications Environment
references
Available upon request